Customer Feedback

Customer feedback is very important to us, therefore each year we carry out a patient satisfaction survey. 100 patients who have received a treatment at our clinic are asked to complete a short survey. They are asked to score us on a number of important aspects of their experience. This feedback is very important because we are a local family-run doctor's clinic and we are passionate about what we do.

Testimonials - what our clients say..

"I feel it is appropriate to send this email today to congratulate you and your team on the exemplary service and attention that I have received during the course of my four procedures.

I would like to thank in particular Dr Xavier whose skill and confidence are obvious.

In addition Martin and Anna who have been both caring and understanding throughout my visits. Please pass on these thoughts to your team.

Thank you so much again, and I'll see you next month. I have a card and letter which I will drop in next week."

Regards, Janice

"I would like to convey my sincere thanks once again for the treatment and service I received at your clinic. I cannot thank Dr Xavier enough for all the hard work and time he had devoted to me over the last six months in making me look better!

I really appreciate everything Dr Xavier and the team have done. You have made me feel like '40' (I wish!!). As I said, on my last visit you have created an environment that is "creative" and extends beyond the normal standard of service, patients would have to visit the clinic to truly appreciate all the different attributes that gives you such a successful clinic.

If I can be any help to you in the future please don't hesitate to contact me. I truly believe you have a service to be very proud of! I look forward to the next appointment. Many, many thanks, again!"

Kind regards. Mrs C

"Dr Xavier is the Micheal Angelo of doctors! I'm very pleased!"

Mrs Johnson

"As you walk into Xavier G Medi Spa you are greeted by a very warm ambiance, not just from the very pretty LCD fireplace, but also from the friendly staff. The surroundings are very very pleasant and you are instantly greeted with big smiles and a nice cup of green tea (the Xavier G. dark chocolates in reception are also a naughty but nice touch!)

I have been seeing Dr Xavier for 2 plus years now and each time I am treated like a star. Dr Xavier makes me feel comfortable and relaxed every time and talks me through all my treatments so I know exactly what to expect.

I am so, so pleased with my results, all my friends and people I meet for the first time, tell me, gosh no way are you 40!

I will be visiting Xavier G. again, and again, for sure."

Thank you - from Natalie

"Xavier G. Medi-Spa are the tops! I feel like I am in good hands and from opening the door I feel welcome."

Mrs Green

I have in the past used 3 other clinics but now I have been here I wouldn't even think of going anywhere else. You are made to feel so special and the treatments are explained so well. I wouldn't now put my trust in anyone like I feel I can with Dr Xavier.

Mrs D

"I was very nervous on my first consultation, the team were very good, and nothing was too much trouble to make me feel at ease. Excellent quality customer service, excellent results from my ongoing treatment. Highly recommended!"

Mrs Davies

"I found the service provided at Xavier G to be both personal and honest. The staff were affable and understanding. Altogether a great experience!"

Ms Noble

"After having several treatments the attention, support and overall feeling of excellence has not diminished but has grown. I am now considering more treatments as the results are so great and have improved my confidence."

Mrs Dowd

"Very friendly and helpful staff, clean and tidy clinic - 10/10!"

Mrs French

"I wasn't convinced that my skin would improve at all but the results were instant and have lifted my confidence so much that I no longer have the need to wear foundation."

Mrs Boston

"Xavier G. Medi-Spa is the best! So professional I feel safe and extremely well looked after. The treatment is the best I have ever had."

Ms Haunt

"Excellent professional friendly service at always, all the team at Xavier G Medi-Spa make you feel comfortable and in excellent hands. I have recommended Xavier's clinic to lots of my personal training clients."

Ms Cornwall

"My whole experience with the team was fantastic. There was no high pressure selling just plenty of valuable info on how the team could improve my concerns. Extremely satisfied and will definitely return if I have concerns. I have already recommended this clinic to my friends - a job well done!"

Ms Prime

"I have always found the team very client orientated and helpful"

Miss Turner

"Very pleased with the service and results - would recommend to anyone!"

Mrs Kerr

"Excellent, caring service from the whole team."

Mr Smith

"It is always a pleasure to come to the clinic. The staff are always incredibly friendly, helpful and professional and the clinic is beautifully designed with a wonderful atmosphere. Absolutely fantastic! I recommend the clinic to all my friends and family!"

Mrs Goodall

"The clinic is in a class of its own with meticulous attention to every detail regarding cleanliness, decor, friendliness of staff. The expertise, experience, professionalism from Dr Xavier is tip-top but at the same time he exudes warmth & friendliness that puts you at ease straight away. You know that you are in safe hands when being treated by him and I would highly recommend him to anyone considering aesthetic treatments."

Mrs M

"I can't say any better than - Fantastic!"

Mr Nanson

"I think everyone and everything is 100% - I look forward to using this clinic for all my future needs - well done everyone."

Mrs Lock

"Very high standards on all levels of communication pre & post treatment - peaceful and loving atmosphere - thoroughly recommend Xavier G. to others".

Mrs Barj